CASE 07·Textiles and apparel · Overseas plant
NEW WIDE GROUP × Intellicon Solutions
From knowing how to use AI
to every colleague building Agents themselves
making smart manufacturing a built-in capability
Before the rollout
The floor at NEW WIDE GROUP’s Phuc Dong plant in Vietnam ran on a great deal of repetitive work: generating packing lists, tracking samples, checking purchases, compiling chemical reports. All of it leaned on the experience of experienced employees and on comparing things by hand. Senior management saw clearly that simply bringing in AI tools would not solve the underlying problem. What mattered was giving frontline employees the ability to develop AI Agents themselves, because only then would smart manufacturing take hold and keep evolving.
Goals
- Make everyone a prompt engineer, able to develop AI Agents
- Give departments the built-in ability to improve their own AI processes
- Standardize the know-how of experienced employees into an AI SOP others can copy
- Build a culture of smart manufacturing that keeps evolving
What Intellicon Solutions did
Claudia Chen, COO of Intellicon Solutions, led the team to the Phuc Dong plant in person for seven days of hands-on “zero to one” training. 60 frontline employees from manufacturing, engineering, HR, procurement and plant services took part throughout:
- 01Breaking processes down hands-on: start from the pain points of daily work and learn to turn a task into steps the AI can carry out
- 02Prompt writing step by step: every participant writes their own prompts, tests the responses and adjusts the logic, building a way of thinking about AI
- 03Creating 20 practical Agents together: packing lists, progress tracking, attendance and leave queries, contract checking and automated reports, all inside seven days
Results
- People trained
- 60 frontline employees from across departments took part
- What they built
- more than 20 practical AI Agents created together in seven days
- Capability built
- employees without an engineering background can develop and improve Agents on their own
- Hours saved
- more than 2,000 hours of repetitive work saved every month
- Efficiency
- packing lists 30% faster, sample tracking down from 4 hours to an instant query, and 95% of the time on SDS (Safety Data Sheet) reports saved
What the partner says
“What the New Wide Vietnam plant showed was not only the ability to bring in technology, but a built-in ability for departments to clarify the problem themselves, structure the knowledge and write the prompts. That capability is what really turns AI into a long-term asset.”
What employees say
“As long as you understand the process and have a sense of the problem, any one of us can become a prompt engineer and make AI genuinely serve the work on the front line.”
More customer impact stories
Want every employee to have their own AI teammate?
Places are limited. Our team will be in touch after you register.